Frequently Asked Questions
Everything you need to know about our luxury silk collections.
How should I care for my Olivia von Halle silk garments?
To preserve the luster and longevity of your silk, we recommend professional dry cleaning. Alternatively, hand wash in cold water with a specialist silk detergent and lay flat to dry.
Do you offer international shipping?
Yes, we ship worldwide. Delivery times vary by region, but most international orders arrive within 3-5 business days via our premium courier partners.
What is your return policy?
We offer a 14-day return period from the date of delivery. Items must be in their original, unworn condition with all tags and luxury packaging intact.
How do I find my correct size?
Our collections follow standard UK sizing. Please refer to our detailed Size Guide located on each product page for specific measurements and fit recommendations.
Are duties and taxes included in the price?
For many regions, including the UK, US, and EU, duties and taxes are calculated at checkout or included in the price. Please check our shipping page for specific country details.
Can I cancel or amend my order?
As we strive to process orders quickly, we can only make changes or cancellations within a very short window after the order is placed. Please contact our Customer Care team immediately for assistance.